Merge Rocks Portfolio

Designing clear, scalable interfaces for modern digital products

Back to catalogue

Bloomsbury Health

A referral management platform connecting NHS clinicians across hospitals and…

HealthcareWeb applications2023
Bloomsbury Health

A referral management platform connecting NHS clinicians across hospitals and specialties, tracking every patient referral from submission through handover. Clear status states and a focused, form-first layout keep multi-department coordination fast under real clinical pressure.

Login — secure sign-in with email verification code

Login — secure sign-in with email verification code

A front door built for trust

As a platform handling NHS patient data, the entry point leads with reassurance — a clear verification step and a calm, uncluttered login screen before anything else.

Sign up — a four-step account setup covering personal, clinic, access, and security details

Sign up — a four-step account setup covering personal, clinic, access, and security details

Select Unit — choosing a department, with live referral and message counts per unit

Select Unit — choosing a department, with live referral and message counts per unit

Surfacing load before the click

Clinicians manage referrals across multiple units and shifts, so the unit picker itself carries live counts of new referrals, shared cases, and pending messages — the triage starts before the first click.

Referrals to My Department — sortable, filterable worklist with urgency and outcome status

Referrals to My Department — sortable, filterable worklist with urgency and outcome status

Track your referral — patient summary, quick actions, and a running update log

Track your referral — patient summary, quick actions, and a running update log

One page, every next action

Every referral resolves to a single hub: patient details up top, a grid of the actions available from here, and a chronological log below — so nothing about a case's history is buried in a side menu.

View the initial referral — the original submitted letter, preserved for reference

View the initial referral — the original submitted letter, preserved for reference

Upload Documents — attachments with a visible history of who added or replaced what

Upload Documents — attachments with a visible history of who added or replaced what

Respond — referral assessment form alongside the full change history

Respond — referral assessment form alongside the full change history

Handover — transferring responsibility and alert preferences to the next clinician

Handover — transferring responsibility and alert preferences to the next clinician

Our approach

Status over navigation

Urgency, outcome, and response counts are visible as chips and badges throughout, so a clinician can triage a full department worklist without opening a single referral.

A record that never resets

Change history, attachment history, and update logs are shown inline on every relevant screen, keeping accountability visible instead of buried in an audit tab.

Handover as a first-class flow

Shift changes are a normal part of clinical work, so transferring a referral — with its alerts and contacts — gets the same dedicated, guided form as creating one.